Terms & Condidtions

 

Delivery

So long as all the goods on your order are in stock, any orders placed prior to 12.00am will be dispatched the same working day on a 3-4 day service. International orders we will ship on 5-7 working days service. 

 

Delivery Times

  • Should we be out of stock of an item, we will inform you as soon as possible
  • Customers living in remote areas should note that some delivery services may be affected, or may not be available. We will inform you as soon as possible of any potential problems. If you want to check before placing an order, please call us on 0845 130 7258.
  • If a customer is not in when delivery is attempted, the delivery driver/postman will leave a card with details of the local depot. Please note that if the parcel cannot be delivered after several days and has to be returned, we reserve the right to charge you a second delivery charge for re-delivery, should you still wish to receive the product.

 

Secure Payment

Retro Components offers you a variety of payment methods, allowing you to pay in the most convenient way. You can pay by card, Pay Pal, request a proforma. We do not store any of your payment details on our system, so your security is never put in jeopardy, complying with the Data Protection Act.

Should you ever have a query regarding your security or the authenticity of the site, then please contact sales@retro-components.co.uk and we will be sure to answer any of your questions as quickly as possible.

 

Transport Damage

We would ask you to please check the condition of your package before signing for the receipt of the goods. If you see damage on the outer packaging, this must be noted on your copy of the delivery note and on the copy for the carrier. You can refuse damaged parcels without signing for these.

If you find the transport damage after the carrier has left, please inform us instantly. If the claim is made on the same day as the delivery, we will still accept liability. Failure to note damage might affect replacement or refund from us for items damaged in transit.